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GBS GI Rwanda
For business partnerships and networking
Address
10 KG 9 Avenue, Gasabo District, Kigali, Rwanda
Office Hours
Timezone
Central Africa Time (CAT)
Frequently Asked Questions
Find answers to common questions about GBS GI and investing in Rwanda’s GBS sector.
1. What role does the GBS Growth Initiative play in ecosystem development?
The GBS Growth Initiative (GBSGI) serves as the industry catalyst for Rwanda’s Global Business Services sector. It brings together government, private sector, academia, and development partners to strengthen the ecosystem through investment promotion, talent development, policy advocacy, industry collaboration, market intelligence, and international positioning of Rwanda as a leading GBS destination.
2. Why should companies invest in Rwanda’s GBS sector?
Rwanda offers a stable business environment, strong government support, a growing pool of skilled talent, competitive operating costs, reliable digital infrastructure, and strategic access to African and global markets. The country’s focus on digital transformation and service exports makes it an attractive destination for GBS operations.
3. How easy is it to set up a business in Rwanda?
Rwanda is consistently recognized as one of Africa’s easiest places to do business. Companies can register their businesses through streamlined online processes, benefit from transparent regulations, and receive support from institutions such as the Rwanda Development Board (RDB) and other ecosystem partners.
4. What is the process for setting up GBS operations in Rwanda?
The process typically involves engaging with relevant investment and industry support institutions, registering the business, securing facilities, recruiting talent, and obtaining any required permits. Organizations such as RDB and the GBS Growth Initiative can guide investors throughout the setup process and connect them with relevant partners.
5. How can I invest in Rwanda’s GBS sector?
Investors can establish new operations, expand existing business activities, form partnerships with local companies, outsource services to Rwanda-based providers, or invest in talent development and technology infrastructure. The GBS Growth Initiative can facilitate introductions and provide market insights to support investment decisions.
6. What opportunities exist for talent development and upskilling?
Rwanda has a strong focus on workforce development through partnerships between industry, universities, technical institutions, and training providers. Companies can access tailored training programs, internship schemes, certification opportunities, and industry-led initiatives designed to develop job-ready talent for the GBS sector.
7. What languages are spoken by Rwanda’s talent pool?
Rwanda’s workforce is multilingual. English, French, and Kinyarwanda are widely spoken, while a growing number of professionals also have proficiency in Swahili and other international languages, making the country well-positioned to serve diverse global markets.
8. How reliable is internet connectivity in Rwanda?
Rwanda has invested significantly in digital infrastructure, including nationwide fiber-optic coverage and multiple international connectivity links. Businesses benefit from reliable internet services, modern data infrastructure, and a strong commitment to digital transformation
9. What incentives are available for GBS companies in Rwanda?
Eligible investors may benefit from investment incentives offered by the Government of Rwanda, including tax incentives, export-related benefits, skills development support, and other sector-specific advantages. Incentives vary depending on the nature and scale of the investment.
10. How can companies engage with the GBS Growth Initiative?
Companies can engage with the GBS Growth Initiative by becoming members, participating in industry events and working groups, joining investment and business development activities, contributing to ecosystem initiatives, and collaborating on talent development and market expansion programs.