Rwanda GBS ecosystem in numbers
Trained in ICT
Individuals fluent in English and French
Addressable youth (18–35 years old)
University graduates per year
Jobs in the sector
GBS Companies
Your trusted gateway to strategic investment in Rwanda.
We support growth in Rwanda’s global business services sector through strategic initiatives and tailored investor support.
End-to-end investor facilitation
From business case development to site selection and local partnerships.
Core skills enhancement
Industry-specific language, digital, and AI programmes strengthen communication and essential work-readiness skills for high-quality customer experiences.
Central convening & governance platform
Central coordinating body to align stakeholders, market Rwanda’s value proposition, and transparently monitor key sector metrics to inform policy and business decisions.
Invest in rapidly growing economy
Rwanda is among Africa’s fastest-growing economies, recording an average GDP growth rate of approximately 7% over the past decade. Following the global slowdown during the pandemic, the economy rebounded strongly with growth exceeding 8% in 2022 and 2023, reflecting resilience and disciplined macroeconomic management.
This performance is underpinned by political stability, sound fiscal policy, and a sustained focus on private sector development. Ongoing investments in infrastructure, digital transformation, and human capital continue to reinforce Rwanda’s position as a competitive and future-oriented investment destiny
High-growth, sophisticated hub for global services
Rwanda is home to over 40 GBS providers delivering Customer Experience (CX), IT, and back-office services for global clients across sectors such as fintech, health, and e-commerce. The sector delivers a cost-effective alternative to traditional outsourcing destinations, with operational excellence.
Young, committed, and business-ready talent
Rwanda’s youth-centric population and government-led training programs ensure a robust pipeline of GBS-ready talent, fluent in English and French, with low attrition.
Smart infrastructure and global connectivity
Rwanda’s digital and physical infrastructure ensures reliable service delivery and rapid business setup. With strong air connectivity and secure IT infrastructure, it provides an investor-ready environment.
Digitally enabled and future-ready for next-generation services
Rwanda is leading digital transformation in Africa with progressive AI policies, strong digital governance, and a startup ecosystem geared for innovation.
Robust industry support from diverse stakeholders
Public-private partnerships and consistent policy reform underpin Rwanda’s thriving GBS ecosystem. Rwanda offers investors a transparent, supportive, and stable business environment.
Testimonials
"Joining the GBS GI has opened new doors for our business growth. Through their network, we have secured new international clients and connected with fellow IT outsourcing entrepreneurs."
YANNICK KABAYIZA
★★★★★
CEO and Co-Founder, Awesomity Lab
"We helped demonstrate Rwanda’s potential to support high-quality global services, paving the way for more international players to invest. This momentum continues to fuel growth."
YVAN - KESTER AMAIFE
★★★★★
Site Manager, Teknowledge
"What makes Rwanda stand out is not just the quality of its people, but also the incredible government support. The Rwandan Government is by far one of the best we've worked with."
MARTIN ROE
★★★★★
CEO, CCI Global
Our GBS GI Members
Cultivating strong partnerships is at the heart of our approach. We are deeply committed to collaborating with industry leaders who share our passion for delivering outstanding business solutions. Through our expansive network of strategic allies, we not only enhance our capabilities but also extend the breadth of services available to our valued clients.
