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Frequently Asked Questions
Find answers to common questions about GBS GI and investing in Rwanda’s GBS sector.
WHAT IS GBS AND WHAT DOES IT DO?
GBS GI (Global Business Services Growth Initiative) is Rwanda’s premier investment facilitation platform for the Global Business Services sector. We connect international investors with opportunities in Rwanda’s growing BPO, IT services, and knowledge process outsourcing industries.
HOW CAN I INVEST IN RWANDA'S GBS SECTOR?
There are several investment pathways including direct investment in GBS companies, establishing your own operations center, partnering with local firms, or investing through our structured investment vehicles. Our team provides comprehensive support throughout the investment process.
WHAT TALENT RESOURCES ARE AVAILABLE IN RWANDA?
Rwanda boasts a young, educated workforce with strong English and French language skills. The country produces over 15,000 university graduates annually, with growing expertise in IT, finance, customer service, and digital marketing. We also have specialized training programs to meet specific industry needs.
WHAT INFRASTRUCTURE IS AVAILABLE FOR GBS OPERATIONS?
Rwanda offers world-class digital infrastructure including high-speed fiber optic connectivity, reliable power supply (99.9% uptime), modern office spaces, and excellent telecommunications. Kigali is recognized as one of Africa’s most connected cities with multiple submarine cable connections.
HOW DOES GBS GI SUPPORT EXISTING OPERATORS?
We provide ongoing support through business development services, talent acquisition assistance, regulatory guidance, expansion planning, and access to our network of partners and service providers. Our goal is to ensure long-term success for all GBS operations in Rwanda.
WHAT INCENTIVES ARE AVAILABLE FOR GBS COMPANIES IN RWANDA?
Rwanda offers attractive incentives including corporate tax rates as low as 0% for qualifying GBS companies, VAT exemptions, duty-free importation of equipment, fast-track work permits, and access to special economic zones with additional benefits.

